How do we support our patients?
Post-Purchase Support
Our customer focus doesn’t stop once you’re out of the door. Following your purchase we are always happy to provide support. Our staff are experts in all things optical and are more than happy to provide advice on the maintenance and care of your spectacles. Feel free to contact us for the following free services:
- Re-adjusting Spectacles
- Tightening Tiny Screws
- Nose Pad Replacement
- Tips Replacement
- Minor Adjustments and Repairs
- Consultation
- Lighting Consultation
- Advice for magnifiers
(These services may include a charge if you are not a patient or have not purchased your spectacles from us.)
Defective Spectacles
In rare cases the lens coating or the fitting of the frame may be faulty, if you feel the coating has come off or the frame is defective please contact us immediately.
We guarantee the quality of our reflective coatings for 2 years and frames are guaranteed to be defect free for a year (No accidental damage). If the spectacles are returned outside of this time we will not be able to repair or replace them under warranty.
Down Syndrome & Additional Needs
We are proud to provide the best eye care and dispensing for children and adults with Down Syndrome and additional needs.
